AVQ Monitor
The Audio and Video Service Quality Monitor
Overview
Time
July-August , 2018
Target Customer
Audio/Video Developers
Role
UX Designer
Web Developer
Occasion
Summer Intern
Tencent ,Shenzhen
Background
The QCloud provides customers various cloud services including audio and video cloud service. Customers use it to store, upload and download audio/video data.
However, as a result of the big amount of audio/video data, there are frequent lost frames or data loss causing inconvenience for users.
The engineers need to locate and solve those bugs and problems by reading and understanding complex upload and download data.
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Process
Research
Interview
I interviewed several Audio / Video developers to learn their work methods and requirements.
Observation
By observing the Audio/Video developers working, I summarized 20+ metrics that are useful.
And the main goals of the developers are:
1.detect exceptional situations.
2.help locate problems,
3.understand the reasons behind them.
Defination
Orgarnize Information
Download Total Bit Rate
Download Bit Rate of Video
Download Bit Rate of Audio
Download Bit Rate of Subview
Download Frame Rate
Download Frame Rate of Video
Download Frame Rate of Subview
Download Total Bit Rate
Download Bit Rate of Video
Download Bit Rate of Audio
Download Bit Rate of Subview
Download Frame Rate
Download Frame Rate of Video
Download Frame Rate of Subview
Network Delay Time
Network Lost Rate
Upload Network Lost Rate
Download Network Lost Rate
Problems
1. Too hard to compare two tables when one is distant from the other one( considering the long list of tables)
2. Not easy for a new developer to understand those metrics
3. Not obvious rules hidden in the relationship between different tables
Design
Sketch
Low-fidelity Prototype
High-fidelity Prototype
