AVQ monitor

The Audio and Video Service Quality Monitor

Overview

Time

July-August , 2018

Target Customer

Audio/Video Developers

Role

UX Designer

Web Developer

Occasion

Summer Intern

Tencent ,Shenzhen

Background

The QCloud provides customers various cloud services including audio and video cloud service. Customers use it to store, upload and download audio/video data.

However, as a result of the big amount of audio/video data, there are frequent lost frames or data loss causing inconvenience for users.

The engineers need to locate and solve those bugs and problems by reading and understanding complex upload and download data.

Process

Research

Interview

I interviewed several Audio / Video developers to learn their work methods and requirements.

Observation

By observing the Audio/Video developers working, I summarized 20+ metrics that are useful.

And the main goals of the developers are:

1.detect exceptional situations.

2.help locate problems,

3.understand the reasons behind them.

Defination

Orgarnize Information

Download Total Bit Rate
Download Bit Rate of Video
Download Bit Rate of Audio
Download Bit Rate of Subview
Download Frame Rate
Download Frame Rate of Video
Download Frame Rate of Subview

Network Delay Time
Network Lost Rate
Upload Network Lost Rate
Download Network Lost Rate

Xuefei Chen

AVQ Monitor

The Audio and Video Service Quality Monitor

Overview

Time

Target Customer

Role

Occasion

Background

The QCloud provides customers various cloud services including audio and video cloud service. Customers use it to store, upload and download audio/video data.

However, as a result of the big amount of audio/video data, there are frequent lost frames or data loss causing inconvenience for users.

The engineers need to locate and solve those bugs and problems by reading and understanding complex upload and download data.

Process

Research

Interview

I interviewed several Audio / Video developers to learn their work methods and requirements.

Observation

By observing the Audio/Video developers working, I summarized 20+ metrics that are useful.

And the main goals of the developers are:

1.detect exceptional situations.

2.help locate problems,

3.understand the reasons behind them.

Defination

Orgarnize Information

Problems

1. Too hard to compare two tables when one is distant from the other one( considering the long list of tables)

2. Not easy for a new developer to understand those metrics

3. Not obvious rules hidden in the relationship between different tables

Design

Sketch

Low-fidelity Prototype

High-fidelity Prototype

AVQ Monitor

The Audio and Video Service Quality Monitor

Overview

Time

Target Customer

Role

Occasion

Background

The QCloud provides customers various cloud services including audio and video cloud service. Customers use it to store, upload and download audio/video data.

However, as a result of the big amount of audio/video data, there are frequent lost frames or data loss causing inconvenience for users.

The engineers need to locate and solve those bugs and problems by reading and understanding complex upload and download data.

Process

Research

Interview

I interviewed several Audio / Video developers to learn their work methods and requirements.

Observation

By observing the Audio/Video developers working, I summarized 20+ metrics that are useful.

​

And the main goals of the developers are:

1.detect exceptional situations.

2.help locate problems,

3.understand the reasons behind them.

Defination

Orgarnize Information

Problems

1. Too hard to compare two tables when one is distant from the other one( considering the long list of tables)

2. Not easy for a new developer to understand those metrics

3. Not obvious rules hidden in the relationship between different tables

Design

Sketch

Low-fidelity Prototype

High-fidelity Prototype