©2018 by Chenaptx

AVQ Monitor

The Audio and Video Service Quality Monitor

Overview

Time

July-August , 2018

Target Customer

Audio/Video Developers

Role

UX Designer

Web Developer

Occasion

Summer Intern

Tencent ,Shenzhen

Background
  The QCloud provides customers various cloud services including audio and video cloud service. Customers use it to store, upload and download audio/video data.
  However, as a result of the big amount of audio/video data, there are frequent lost frames or data loss causing inconvenience for users.   
  The engineers need to locate and solve those bugs and problems by reading and understanding complex upload and download data.
Process

Research

Interview
I interviewed several Audio / Video  developers to learn their work methods and requirements.
 
Observation
By observing the Audio/Video developers working, I summarized 20+ metrics that are useful.
And the main goals of the developers are:
1.detect exceptional situations. 
2.help locate problems,
3.understand the reasons behind them.
 

Defination

Orgarnize Information

  Download Total Bit Rate 
  Download Bit Rate of Video 
  Download Bit Rate of Audio 
  Download Bit Rate of Subview 
  Download Frame Rate 
  Download Frame Rate  of Video 
  Download Frame Rate of Subview 

  Download Total Bit Rate 
  Download Bit Rate of Video 
  Download Bit Rate of Audio 
  Download Bit Rate of Subview 
  Download Frame Rate 
  Download Frame Rate  of Video 
  Download Frame Rate of Subview 

  Network Delay Time 
  Network Lost  Rate 
  Upload Network Lost  Rate    
  Download  Network Lost  Rate  

 
Problems
1. Too hard to compare two tables when one is distant from the other one( considering the long list of tables)
 
2. Not easy for a new developer to understand those metrics
3. Not obvious rules hidden in the relationship between different tables

Design

 Sketch
Low-fidelity Prototype
High-fidelity Prototype